Lockdown Lessons: transforming digital communications
In the past year, the digital world has become the primary way to communicate with employees, clients, customers and followers. How are companies adapting their digital communications material?
Lockdown Lessons is a series dedicated to the lessons we have learnt from our clients during the COVID-19 pandemic (previous instalments here). For this article, we reflect on our work around transforming digital communications, focusing on Skynamo and Engine MHP + Mischief as illuminating case studies.
Background and Problems
Skynamo is a field sales platform based in South Africa with worldwide operations. They produce software demonstrations but were finding the process time-consuming and received no legacy content from it. Their content was primarily static, taking the form of brochures, presentations, decks and so on. Previous attempts to record software demos led to unsatisfactory results.
Going into lockdown, Skynamo realised they needed to adapt to fit an online and video-first world. Within this situation, they saw an opportunity to push their strategy even further. Alongside having a less time-consuming process, they wanted to use their demos more freely and improve engagement from prospective clients. Professionally-produced demonstrations seemed the way forward.
Video as a Solution
To help Skynamo realise these goals, Blueprint Film turned its static content into animated video content. This had two effects. Firstly, it meant that Skynamo had much more dynamic and appealing content to distribute. In turn, this would help with engagement, messaging, dwell time and conversions. Secondly, it provided Skynamo with a bank of video content that could be cut up and repurposed for additional digital marketing content.
As another example, Skynamo had a brochure for recruitment that they would send out – a beautifully designed document. Using its assets, we turned this brochure into a 2-minute long creative video. It was a better fit for such a modern and vibrant company and showcased what makes working for them so attractive.
One key lesson gleaned from this experience is that you don’t have to create new video and marketing content from scratch. Looking at what you already do (software demos) and already have (presentations, brochures, etc.) can give you the foundation for next-level, high-quality video content. The process also taught us that not all video content has to be about leads and conversions. With Skynamo, videos were a way to help them do what they already do in a more creative and time-effective manner.
Under lockdown, they faced two key issues. One is familiar to many companies operating under lockdown: how do you keep current clients and followers engaged while everyone is at home? The other was more specific to the company: how do you promote new reports, pitches, discussions and updates in a compelling and branded way online?
Video as a Solution
Blueprint Film produced a range of videos for Engine MHP + Mischief to engage audiences during the lockdown. MHP began running Lockdown Sessions, a series of interviews with existing clients held over zoom. We helped edit them into a series of short, engagingvideos to keep clients and followers engaged while at home. The series was also a great way to take lessons from their clients and share them with others.
Another way that we helped MHP with video were pitch videos. In much the same way B2C communications became more important over lockdown, so did B2B communications.
As the world moved online during the pandemic, so did pitch meetings with clients. Using presentations as a guide, we created short videos to communicate client-specific strategies that MHP could play during online pitch meetings. It proved to be an efficient way of getting everyone on the same page, providing clear information, and visualising data for clients.
For both Engine MHP and Mischief, we produced videos for report launches and other announcements.
Over the past year, we have also created short graphical clips to celebrate MHP + Mischief’s recognition by multiple industry awards.
Working with Engine MHP + Mischief has illustrated the versatility of video content. The longer-form Lockdown Sessions became a successful and informative means of keeping people drawn to the company throughout the pandemic.
At the same time, video has been great at cutting up new reports into bite-size, compelling content on social, all while maintaining branding. It has also been a great way to visualise information to clients in online meetings.
Has your digital communications strategy been affected by lockdown? Let us know in the comments section or by tagging us on social media.
If you are curious about how video content can boost your business in lockdown and beyond, talk to us!
Gemma recently joined the Blueprint Film team as our marketing coordinator. She takes care of our social media, email marketing and advertising campaigns. Her strengths lie in following trends, conducting research and writing compelling copy.